Help
Questions, answered.
Can't find it below? Email hello@wayfarro.com — a real human replies around the clock.
When does my plan start counting down?
Validity starts when the eSIM first connects to a network in your destination — not when you buy or install. Buy days ahead, install at home, and it sits quietly until you land.
My eSIM installed but has no signal — what do I check?
Ninety percent of the time it's one switch: enable Data Roaming for the Wayfarro eSIM and make sure it's selected as your mobile-data line. Then toggle airplane mode once. Still stuck? Message support — a human replies around the clock.
Can I install the eSIM on a different phone later?
An eSIM installs once, onto one device. If you removed it or switched phones mid-trip, contact support — depending on the plan we can usually reissue or sort you out.
How do top-ups work?
Buy a top-up for your existing eSIM and the data is added remotely — no new QR, no reinstalling. We'll email you a one-tap top-up link when you hit 80% usage.
Do Wayfarro eSIMs include a phone number?
Plans are data-only, which is what keeps them instant and affordable. Your regular number stays active for calls, texts and WhatsApp beside the eSIM. Voice add-ons are on our roadmap.
What's your refund policy?
Full refund if the eSIM hasn't been installed and activated. Once a plan is activated on a network, the bundle is live and non-refundable — but if something's broken on our side, we make it right.
Is hotspot/tethering really included?
Yes, on every plan, no asterisks.
How do I reach support?
Email hello@wayfarro.com. Real humans, fast replies, every timezone — we're travelers too.