Help
Questions, answered.
Can't find it below? Email hello@wayfarro.com — a real human replies around the clock.
When does my plan start counting down?
Validity starts when the eSIM first connects to a network in your destination — not when you buy or install. Buy days ahead, install at home, and it sits quietly until you land.
My eSIM installed but has no signal — what do I check?
Ninety percent of the time it's one switch: enable Data Roaming for the Wayfarro eSIM and make sure it's selected as your mobile-data line. Then toggle airplane mode once. Still stuck? Message support — a human replies around the clock.
Can I install the eSIM on a different phone later?
An eSIM installs once, onto one device. If you removed it or switched phones mid-trip, contact support — depending on the plan we can usually reissue or sort you out.
How do top-ups work?
Buy a top-up for your existing eSIM and the data is added remotely — no new QR, no reinstalling. We'll email you a one-tap top-up link when you hit 80% usage.
Do Wayfarro eSIMs include a phone number?
Plans are data-only, which is what keeps them instant and affordable. Your regular number stays active for calls, texts and WhatsApp beside the eSIM. Voice add-ons are on our roadmap.
What's your refund policy?
Haven't installed your eSIM? Within 30 days of purchase we give you the full amount back as Wayfarro credit, spendable on any plan. Once a plan is activated on a network it's live and non-refundable — but if something's broken on our side, you get a full refund to your card
Is hotspot/tethering really included?
Yes, on every plan, no asterisks.
How do I reach support?
Email hello@wayfarro.com. Real humans, fast replies, every timezone — we're travelers too.