Refund policy

Last updated 15 October 2026

The short version

Plans changed before you installed your eSIM? Within 30 days of purchase we give you the full amount back as Wayfarro credit — no questions, no forms. If something is broken on our side, you get your money back to your card. Once a plan has been activated on a network it's live, and it can't be refunded.

Why credit? An eSIM is a live mobile plan from the moment it's issued, and our network partners charge us for it whether or not it's installed. Credit lets us make you whole straight away, and it's yours to spend.

Full amount back as Wayfarro credit

• You bought a plan and never installed the eSIM.
• Your device turns out not to support eSIM and you haven't installed it (do check the compatibility list first — it takes ten seconds).
• You bought the same plan twice by mistake — we credit the duplicate.

Credit lands in your Wayfarro wallet straight away, doesn't expire, and pays for any plan or top-up in full (every order keeps a minimum card charge of 50¢). Sign in with the email you bought with to use it.

Refund to your card

• Your eSIM never connects and our support team can't get you online — activated or not. That's on us.
• You were charged but we couldn't deliver your eSIM.

Card refunds go back to your original payment method, typically within 5–10 business days.

Not eligible

• Plans that have been installed or activated on a network, including partially used or expired plans.
• Data used more quickly than expected — usage is metered by the network.
• Device-side restrictions, such as carrier-locked phones or mainland-China models sold without eSIM support.

How to request

Email hello@wayfarro.com from the address you purchased with, including your order reference.

This policy doesn't affect your statutory rights as a consumer.