Refund policy

Last updated 1 September 2026

The short version

If your eSIM has not been installed and activated, you can have a full refund — no questions, no forms. Once a plan has been activated on a network, the underlying data bundle is live and consumed from our network partners, and it can't be refunded.

Eligible for a full refund

• You bought a plan and never installed the eSIM.
• Your device turns out not to support eSIM and you haven't installed it (do check the compatibility list first — it takes ten seconds).
• Duplicate purchase of the same plan by mistake.

Not eligible

• Plans that have been activated on a network, including partially used or expired plans.
• Data used more quickly than expected — usage is metered by the network.
• Device-side restrictions, such as carrier-locked phones or mainland-China models sold without eSIM support.

Something broken on our side?

If your eSIM never connects and our support team can't get you online, we refund you in full — activated or not. That's on us.

How to request

Email hello@wayfarro.com from the address you purchased with, including your order reference. Refunds go back to your original payment method, typically within 5–10 business days.